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Interactive Media Designer (Contract), October 2001 - Present.
Globel eSeminars/eWorks, 36th Avenue NE, Calgary, Alberta.
- Project Managed a multi-phase project for a major oil company documenting two systems in print and online, including a poster size wall chart for quick reference.
- Directed the efforts of two outside contractors for web and graphics support.
- Maintained parts of the company's primary web sites: www.globel.tv, www.globel.com, and www.globel.ca.
- - Design and produced demo CDs for Sales and Marketing, swapping out Cold Fusion functionality in favor of Javascript.
- Designed HTML with embedded Cold Fusion.
- Created HTML emails for broadcast.
- Created and managed iterations of workbooks for online learning.
- Created vector graphics for use in Flash presentations.
- Created HTML-based demo CDs for offline presentation of streaming videos and supporting materials.
- Created and implemented browser-specific style sheets.
- Maintain the eSeminar division's look and feel in all projects.
Online Help Project Manager (Contract), February 2001 - May 2001.
Lucent Technologies, Osgood Street, North Andover, Massachusetts
- Remotely managed a small, geographically distributed team of Help Developers focused on Optical Networking Software, from an office in Calgary, Alberta.
- Created help plans and progress reports.
- Designed, evaluated, and recommended help templates and identified emerging technologies to improve our
final product.
- Developed HTML Help and JavaHelp for seven Optical Networking software products..
- Established a new process whereby Help Developers could efficiently get needed information from CIT, SVT, and Engineering groups.
- Responded to Project Managers' and Systems Engineers' inquiries as required.
- Reduced overall help file sizes by 40% while improving appearance and navigation.
- Designed help files with the intent to convert to XML in the future.
Web Consultant, September 2000 - March 2001.
Hazco Environmental Services, Ltd., 200-5720 4th St. SE, Calgary, Alberta
- Evaluated and updated a second-generation web site from an earlier version.
- Created and worked from a written web plan.
- Researched and wrote a competitive analysis with strategies for Internet marketing.
- Created all HTML, graphics, and formatted content for the site.
- Edited and integrated JavaScripts where needed.
- Used (SSI) Server-Side Includes in the site design to allow easy updating and future expansion.
Internet Marketing Manager, December 1995 - December 1999.
Smart Storage Inc., 100 Burtt Road, Andover, Massachusetts
- Created and maintained several corporate web sites.
- Managed graphic design for web sites and CD labels.
- Created quarterly hybrid Web/CDs for lead and product fulfillment.
- Established corporate Internet presence, cooperative marketing on the World Wide Web. Site received 1.25 million hits in 1998.
- Developed Internet marketing plans, web maps, graphics, and HTML documents.
- Took over a competitor's NT-based site and made the CGI work on a UNIX server.
- Maintained German mirror site for convenience of international resellers; also, worked with Japanese translator to create local native-language mirror sites.
- Managed a web site to sell software products, with searchable tech support knowledge base and secure online ordering capabilities.
Marketing Communications Coordinator, September 1994 - December 1995.
Smart Storage Inc., 100 Burtt Road, Andover, Massachusetts
- Wrote, edited and developed articles, newsletters, press releases, advertisements, technical specification sheets, catalog listings, and all channel communications.
- Managed databases of customer, friend, trade show and vendor contacts.
- Scheduled and coordinated all trade show activities.
- Managed design and production of a new 20' x 20' trade show booth.
- Managed outside vendors, designers, printers and writers as required.
- Interacted with members of the press to place articles and advertisements.
- Monitored competitive information in the press and other media.
- Developed strategies for press releases, collateral, brochures, direct mail, and other marketing communications.
- Applied principles of Integrated Marketing to all aspects of marketing and other areas, such as documentation.
Assistant Scheduler (Clerk IV), June 1984 - September 1994.
University of Massachusetts Physical Plant Department, Amherst, Massachusetts
- Wrote and produced the monthly departmental newsletter.
- Performed software troubleshooting on demand.
- Implemented a work order database to manage 30,000 records a year.
- Scheduled manpower to maintain 194 buildings.
- Prepared analytical reports.
- Hired, supervised, and trained full-time and student employees.
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